Council cyber-attack slows housing repairs and benefits queries

Residents face longer call waits while IT teams rebuild secure access.

Amelia Croft
Abstract digital security grid
Editorial illustration · Book Leaves

A cyber incident affecting a large English council slowed online housing portals and diverted phone lines, with emergency repairs still handled through a reduced rota.

Officials said there was no evidence of benefits payments being altered, but document uploads remained offline while systems were rebuilt.

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